Customer Service

Delivery & Shipping

  • We accept Visa, Mastercard, American Express, Discover & Paypal.
  • Shipping is free for orders within the U.S. Please allow 5 to 7 business days, depending on your location.
  • For all orders, tracking information is sent once they are processed & shipped.
  • Orders cannot be shipped to a PO Box.
  • All packages are sent ‘signature required’ unless otherwise requested.
  • If ‘signature required’ is waived, the customer assumes responsibility for any missing or lost packages.

Returns

TOMAS guarantees 100% customer satisfaction, offering full refunds to returns received within 30 days of order delivery.

  • Use the pre-printed return label for FREE return shipping.
  • Returned items must be in its original condition & packaging.
  • Returned items are credited to the original credit card / bank account used for purchase.
  • TOMAS does not assume responsibility for returned packages lost in transit without proof of delivery to TOMAS.

Contact Information

General Inquiries / [email protected]
Online Orders / [email protected]